Professional Skills Training
Professional Skills Training
SPEAK
Stop winging it. Get intentional.
What We Do
Communication Training: Presentation Skills, Sales, Service
There's never been more competition for people's attention. And the best way to get it is by building a connection with them - whether they're a client, an audience or even with colleagues around a conference table.
But connections don't just happen. They're forged through the intentional development of effective communication skills. At SPEAK, we know that the key to all effective communication begins with the other guy. Consciously putting his needs, interests and success firmly into focus as the centerpiece of your communication, and never losing sight of it. Then hitting specific communication markers that connect your message with his interests.
Choose a SPEAK event that will train you and your team to connect and convince audiences - one-to-one or one-to-many.
All training is available in English or Swedish, in person or on a virtual platform.
Participants who have benefitted from SPEAK training seminars and workshops come from companies including Ericsson, SEB, US Embassy Sweden, Tieto, World Wildlife Foundation (WWF), Berghs School of Communication, Accenture, Dell, Nordic Infucare, Abbott, McNeil, Nvo Nordisk, KoneCranes, Studsvik, Coesia, Janssen-Cilag, Axens, Habia Cable, Global Child Forum and more.
Presentation Skills Training
Stop winging it. Get intentional.
Group Workshop
A hands-on workshop for a small group. Participants are trained to identify and develop their own public speaking identity. We cover presentation content, design and delivery through an effective balance of theory and practical exerecise, with personal feedback for each particicpant. Workshop presentations are often videotaped to allow participants to observe their own progress.
Sample topics:
- The first thing every speaker should do without fail, every time
- The number one way to get pre-performance nerves under control
- How to establish credibility with a sceptical audience
- Visual aids—when, why and how to use them
- How to motivate an audience to listen and remember what you want them to
- Three simple steps to persuading an audience
- How to develop and maintain rapport with your audience
- What to think about when presenting virtually
- Presenting in a foreign language - what you need to know
- The five fatal flaws when making a presentation (and how to avoid them!)
- Foolproof devices to add impact to the content of your presentation
- Handling questions - and their answers!
- Non-verbal Communication – is your body language supporting or sabotaging you?
- How to structure a successful presentation
- Many opportunities for videotaped presentations and personal feedback
Who should attend:
This workshop is ideal for professionals with a recognised need to polish their basic presentation skills for large or small groups, in person or virtually. No previous presentation experience is necessary.
Private Coaching
Private coaching offers business professionals the opportunity to receive expert, confidential, one-on-one coaching for specific public speaking engagements.
As your personal coach, we help you prepare for major presentations and meetings and strengthen your ability to make a greater impact on your listeners. Content for the session is entirely tailor-made to suit the specific needs of the individual, but often includes organizing content, making a written speech come to life, and refining delivery skills.
Sales and Service Training
Meeting your clients where they are.
Professional Selling Skills
SPEAK is proud to be an authorized practitioner of Professional Selling Skills®, a 2-day classroom experience that has benefitted more than 3 million sales professionals around the world.
This sales training course trains participants in putting a structure around a conversation, always with the needs of that customer as the focus of each converstion. This workshop balances theory with practical exercise and actively trains participants to adapt proven sales techniques with their own words and personality.
What we’ll cover:
- How and why to move from being a transactional salesperson to a consultative one
- Implementing a structure around an effective sales conversation
- Using communcation “lubricants” that make every conversation smoother
- Dealing with difficult customers
- Overcoming customer objections
- Getting past “No thanks, we’re not interested” (without getting pushy)
Customer Service Excellence
Every company these days says they aim to provide “World Class Service”. But how many do? And what does that even mean?
We’ll keep it real in this hands-on workshop, and give participants the tools they need to meet the high expectations of today’s customer.
What we’ll cover:
- The 4 key Customer Expectations - what they are and how to deliver them
- Recognising defining moments in a customer interaction
- Acquiring listening skills
- Handling difficult conversations
- Mastering the art of non-defensive listening
- Delivering unwelcome news
- Meeting customers’ human and business needs
What Our Clients Say
Let's let them speak for themselves...
"It's the best course I've ever taken - challenging and demanding with loads of useful, relevant information."
Presentation Skills
"Thank you! One of the best courses I've been on in 35 years in the business."
Participant, Selling Skills
"Susan has a fantastic ability to get a feel for a group and tailor the course to each group's knowledge base and situation."
Selling Skills
"In the beginning I thought this workshop would only cover how to produce good slides, but at the end was much more than that; learning how to involve the audience, how to present the subjects how to keep people interested... EVERYTHING!"
Presentation Skills
"I've gained so much insight, found strengths and things I can improve on."
Presentation Skills
"I've worked in customer service for nearly 20 years. This program may be something new even for us old veterans!"
Customer Service Skills
"Wonderful course leaders. Right on the button - encouraging but still critical."
Presentation Skills
"Everyone at our company (Ericsson) should take this course!"
Presentation Skills
"Susan is a lovely person who clearly wants to teach, share her own experiences, and encourage people to think for themselves to change and grow."
Presentation Skills
"I give our instructor 5/5. Dynamic, energetic, knowledgable and motivating."
Presentation Skills
"Awesome! Engaging and professional. Supergood days on this course!"
Selling Skills
"Susan was inspiring."
Customer Service Skills
"This workshop has been much more useful than I was expecting. Even though I heard how great and useful this course is from previous participants, it was even better and more interesting than I was expecting."
Presentation Skills
"... this is the course where I got the most hands-on training so far."
Presentation Skills
"One of the best instructors we’ve had in the company training program."
Presentation Skills
"Susan was great! The part where we talked about how to handle difficult conversations was very useful."
Customer Service Skills
Let's Connect
We'd love to hear from you.